Practical tips for a busy salon
Plain advice for the chair, the front desk and the phone.
Salon call conversion rate: how many calls actually become bookings?
Count calls in, calls answered and calls booked for one week, by hand, and find the four places the rest leak out.
How to answer the phone while you're doing color (your real options)
Call-back windows, text-back, a booking link, a front desk, an assistant or a concierge that answers, with the trade-offs of each.
The Salon Booking Kiosk: Take One Job Off Your Front Desk
A booking kiosk in the salon lets clients book themselves while your front desk looks after the people in front of them.
Missed Calls Are Costing Your Salon Clients — Here's What to Do About It
Calls go to voicemail while you are mid-color, and many of those callers book somewhere else.
How to Reduce No-Shows at Your Salon: 6 Practical Ideas
Six practical ways to cut no-shows, from reminders to deposit policies.
Best Practices for Salon Appointment Scheduling
Time blocking, buffer time, peak hours and answering the phone.
The Complete Guide to Salon Client Retention Strategies
Practical ways to keep the clients you already have.
How to Handle Salon Phone Calls More Efficiently
Scripts, voicemail, booking links and a phone concierge, so calls stop interrupting the chair.
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