Every call answered in the client's own language, and you see how it went.
Salonity Concierge picks up on the number your clients already call, books the appointment or passes the call to a person, and marks each call booked, handed off or slipped away, so you can see where clients go.
On the Phone, and What You See After
Picks up on your number
Mid-color, at lunch, after closing, on a Sunday. Live on the number your clients already call, so nothing changes for them.
Answers in the client's own language
A client who would rather not speak English is answered the way she called, and booked the same way.
Books while the client is on the line
The appointment lands in the calendar and the client gets a text confirmation before she hangs up.
Passes a call to a person when it should
A color correction that needs a consult goes to you or your stylist, with a note on why.
Writes every call down
Recording, transcript and a short summary you can read in ten seconds, for every call, booked or not.
Shows where clients slip, and who is booked
Each call is marked booked, rebooked, handed to a person, or slipped away, with the reason in one line. Next to it, how full each stylist is.
How a Call Goes, and What You See After
The phone rings
The concierge answers on your salon's number and greets the client in the language she speaks.
It listens and books
A new booking, a change, a question about a service: it works out what the client needs and books her, or passes the call to a person and notes why.
The client gets a text
A confirmation goes out as the call ends. Nobody has to remember to send it.
You open the call
Recording, transcript, a short summary, and the outcome: booked, handed to a person, or slipped away.
You see the week
Every call on one screen: how many booked, how many slipped and why, and how each stylist's book filled.
When It Earns Its Keep
Mid-color
Foils in, gloves on, phone buzzing in your apron. The caller is answered and booked anyway, and you read the summary when the foils come out.
A Spanish-speaking client calls while only you are in
She is answered in Spanish and booked. Afterwards you see what she asked for and when she is coming.
Sunday night
A client calls when the salon is dark. She reaches a concierge instead of voicemail, and the booking is in the calendar on Monday morning.
The price call that hangs up
It shows in your list as slipped away, with the reason. Now it is a fix you can make, because you saw it.
Busy Saturday
The front desk is checking people out and the phone still gets answered. Nobody is doing two jobs at once.
Before you talk to a stylist about her week
Open her calls and her bookings together. The conversation starts from what happened, not from a feeling.
Phone Concierge FAQs
Does it sound like a robot?
It is an AI voice, and we do not hide that. What matters to most clients is that someone answers and gets them booked.
Which languages does it speak?
Your clients' languages. We set them up with you when we onboard your salon, so each client is answered in her own language.
Do I need a new phone number?
No. It goes live on the number your clients already call.
What if it cannot help a caller?
It passes the call to a person and records why, so you know what happened.
Can I hear what was said?
Yes. Every call is recorded and written out, with a short summary and how it ended.
What do I see about the calls that did not book?
They are marked slipped away, with the reason in one line, so you can see what to change: a price, a script, a consult offer.
Is recording calls allowed?
Rules on recording calls differ by state. Your greeting can include the notice your state asks for, and we set that greeting up with you during onboarding.
How is it set up?
On a half-hour call with our engineer. You get only the parts you want switched on.
Let Us Pick Up the Phone for You
Salonity Concierge is already answering calls at a busy Los Angeles salon. Tell us about your chairs and your phones, and we will set it up with you.
Book a Setup Call