Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
We collect information you provide directly to us, including:
• Account Information: Name, email address, phone number, salon name, and business address when you create an account. • Service Data: Appointment details, client information, staff schedules, and business preferences you input into the platform. • Communication Data: Call recordings, transcripts and summaries, text messages, and support correspondence. • Payment Information: Billing details processed securely through our payment partners. • Usage Data: How you interact with our platform, features used, and session information.
We also automatically collect certain information when you use Salonity Concierge: • Device information (type, operating system, browser) • IP address and approximate location • Usage patterns and feature interactions • Error logs and performance data
How We Use Your Information
We use the information we collect to:
• Provide Services: Operate the AI voice assistant, booking system, and dashboard. • Improve Products: Analyze usage patterns to enhance features and user experience. • Personalize Experience: Customize AI responses and recommendations for your salon. • Communicate: Send service updates, security alerts, and promotional content (with consent). • Support: Respond to inquiries and provide technical assistance. • Security: Detect and prevent fraud, abuse, and security incidents. • Legal Compliance: Meet regulatory requirements and enforce our terms.
How We Share Information
We do not sell your personal information. We share data only in these circumstances:
• Service Providers: Trusted partners who help us operate (hosting, payment processing, analytics). • With Your Consent: When you authorize integrations with third-party services. • Business Transfers: In connection with mergers, acquisitions, or asset sales. • Legal Requirements: When required by law, subpoena, or to protect rights and safety.
All third-party providers are contractually obligated to protect your data and use it only for specified purposes.
Data Retention
We retain your information for as long as necessary to:
• Provide services to your active account • Comply with legal obligations • Resolve disputes and enforce agreements
Retention periods are agreed with each salon during setup. Ask us at we@salonity.pro if you want to know how long something is kept.
You may request deletion of your data at any time, subject to legal retention requirements.
Your Privacy Rights
Depending on your location, you may have the right to:
• Access: Request a copy of your personal data. • Correction: Update inaccurate or incomplete information. • Deletion: Request removal of your data ("right to be forgotten"). • Portability: Receive your data in a portable format. • Opt-Out: Unsubscribe from marketing communications. • Restrict Processing: Limit how we use your data.
Depending on where you live, further rights may apply. We do not sell personal information.
To exercise these rights, contact we@salonity.pro.
Data Security
We take reasonable care to protect the call recordings, transcripts and client details we hold, and we limit who can see them to the salon they belong to and the people who run the service. If you want to know more, write to we@salonity.pro.
No system is completely secure. We encourage you to use strong passwords and protect your account credentials.
Contact Us
For privacy-related questions or to exercise your rights:
Email: we@salonity.pro Phone: +1 (551) 465-5966
Salonity Concierge is a product of Salonity, operated by SALONITY L.L.C., a Colorado limited liability company.