An AI receptionist for hair salons that shows you every call, not just the ones you caught.
Salonity Concierge answers while you're mid-color, in the client's own language, books her into the right chair, texts her the time, and marks every call booked, handed to a person, or slipped away, with the reason.
Independent stylists from $149/month • Salon plans priced after a setup call
TL;DR
- The concierge answers your salon's phone while you are mid-color, in the client's own language, and books her into the right chair.
- She gets a text with the time and the stylist. You get the recording, the words, a short summary and the outcome.
- The part nobody else gives you: every call marked booked, handed to a person, or slipped away, with the reason, next to how full each stylist's week is.
Tuesday, 2:40, foils in
Timer at twelve minutes. Gloves on. The phone buzzes in your apron, and the client in the chair can see your face. You already know the choice. Pick up with a gloved hand and make the woman in front of you feel like a side job, or let it ring and maybe lose a new client to whoever picks up next door. Most of us let it ring. Then we spend the rinse wondering who it was.
An AI receptionist for hair salons is a plain idea: something answers when you cannot. The part that is not plain, and the part worth asking any vendor about, is what you see afterwards. A phone that gets answered without a record is a stranger with your book. A phone that gets answered and written down, every call, with how it ended, is a front desk that reports to you.
Salonity Concierge goes live on the number your clients already call. It answers in the client's own language, books her with the stylist she asked for, and texts her the time before she hangs up. A color correction that needs a consult comes to you, with a note on why. And when the foils come out, every call is there to read: the recording, the words, a ten-second summary, and the outcome. We call that screen the X-ray, because it shows you what was always happening inside your phone and never showed up anywhere.
The phone in a hair salon
Mid-color, gloves on
Foils in, timer running. The phone buzzes in your apron and you let it. She books elsewhere.
The desk is checking someone out
One person at the front, a card machine, a client asking about retail, and the phone going.
Sunday night voicemail
Clients call when they have time to think about it. The salon is dark. The message waits until Tuesday.
You never know what you missed
Three missed calls on the screen. Who were they? What did they want? Did they book somewhere else?
Someone picks up. You keep your hands in the foils.
Salonity Concierge answers the call, books the client into the right chair, texts her the confirmation, and shows you how it went. You stay with the person in your chair.
What it does for a hair salon
Answers on your salon's number
Mid-color, at lunch, after close. Live on the number your clients already call; nothing changes for them.
In the client's own language
A client who would rather not speak English is answered the way she called, and booked the same way.
Books into the right chair
Balayage with Ana on Saturday. It finds Ana's next opening and books it while the client is on the line.
Texts the confirmation
Time, stylist, address. On her phone before she hangs up, so she shows up.
Passes a call to a person when it should
A color correction that needs a consult goes to you or your stylist, with a note on why.
Shows you every call, X-rayed
Each call marked booked, rebooked, handed to a person, or slipped away, with the reason in one line.
Monday morning, X-rayed
Here is the shape of what you open with your coffee. The names and numbers are an example of what an owner sees, not anyone's real data.
- Booked. Lucía, called in Spanish, balayage with Ana. Saturday 11:00. Take-home product set aside.
- Went to Maria. New client, color correction, needs a consult first. Call back set for 4:00.
- Rebooked. Regular moved her Thursday cut to Friday 10:30 with Jess. Confirmation texted.
- Slipped away. Price question, keratin. Hung up after hearing the price.
Under the list: how full each stylist's week is, how many bookings came in while every chair was busy, and what each chair and each day brought in. The keratin call is the one to look at. She called you, which means she was ready to book with someone. Now you know she heard a number and left, and that is a fix you can make: a different way to say it, a consult offer, a question before the price. The full owner's screen is on the reporting and analytics page. If you want to count your own calls by hand first, the method is in salon call conversion rate.
The honest part: it is a voice, not a person, and a few callers will notice. You should be able to hear every call it took, and you can. At one busy Los Angeles salon it has answered and summarized more than 870 calls so far.
Hair Salon FAQs
Does this work for one chair?
Yes. A suite renter and a ten-chair salon get different setups, but the phone works the same way: it answers on your number, books the client, texts her, and shows you the call. Independent stylists start from $149 a month.
Which languages does it speak?
Your clients' languages. Each client is answered in her own language, and we set those up with you when we onboard your salon.
What if a caller needs a consult first?
A color correction, a big change, a question about damaged hair: the call is passed to you or the stylist, and the reason is written down. If nobody can take it right then, you see the note and call her back knowing what she wanted.
What do I see about the calls that did not book?
They are marked slipped away, with the reason in one line: hung up after the price, wanted a day you were full, asked for a service you do not offer. That list is where your fixes are.
Does it sound like a robot?
It is an AI voice, and we do not hide that. What matters to most clients is that someone answered and got them into the book.
Is recording calls allowed?
Rules on recording calls differ by state. Your greeting can include the notice your state asks for, and we set that greeting up with you during onboarding.
How is it set up?
On a half-hour call with our engineer about your services, your stylists, your hours and your clients. Only the parts you want are switched on, on the number you already have.
Let Us Pick Up the Phone for You
Salonity Concierge is already answering calls at a busy Los Angeles salon. Tell us about your chairs and your phones, and we will set it up with you.
Book a Setup Call